Frequently Asked Questions

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Product Features

Yes, DictaAI's AI-based transcription services automatically separate speakers in conversations, meetings, and interviews. DictaAI Notetaker ensures accurate voice capture during group sessions, while DictaLens helps analyze speaker-specific content. These transcription services at affordable rates make it easier for professionals to review, organize, and act on multi-speaker discussions.

Yes, DictaAI creates concise summaries through its AI-based transcription services. DictaLens extends this by offering detailed insights from both DictaAI transcripts and external imports. These transcription services at affordable rates save time for researchers, educators, and businesses by highlighting essential points without reading full transcripts.

Yes, DictaAI automatically detects and removes filler words like 'um' and 'uh'. This improves readability and professional presentations of the transcripts. DictaLens refines transcripts, ensuring that your transcripts are delivered polished and suitable for publishing, academic use, or professional communication.

No, DictaAI does not directly support real-time transcription. Instead, for your in person meetings you can use the DictaAI app, to record and upload your audio. Whereas for your online meetings, you can summon DictaAI's Notetaker, to join your calls and upload their recordings to DictaAI website.

No, you cannot edit transcripts directly inside DictaAI. However, you can download transcripts in Word, PDF, or TXT formats and edit them. The DictaAI team is working hard to add an online transcript editor to its website and application.

Yes, DictaAI allows downloading transcripts in Word, PDF, or TXT formats.

Yes, timestamps are automatically included in DictaAI's AI-based transcription services.

Yes, DictaLens can analyze multiple transcripts together, even if imported from outside DictaAI. It detects themes, patterns, and summaries across data sources. These AI-based transcription services ensure transcription services at affordable rates are not just about text, but about actionable knowledge and cross-file insights.

Yes, DictaAI organizes transcripts into topic-based chapters using AI-based transcription services. DictaLens enhances this by segmenting long discussions into sections, whether from DictaAI Notetaker recordings or external imports. These transcription services at affordable rates help professionals navigate, summarize, and present complex content effectively.

DictaAI Notetaker is a bot that automatically joins meetings on Zoom, Google Meet, or Teams to record and upload audio for transcription.

Yes, DictaAI supports both single-file and multi-file processing in DictaLens.

In DictaLens there are prompts available for single files and specific prompts available for multiple files.

Yes, DictaAI supports synchronized playback where transcripts highlight word-by-word as the audio plays. This feature helps users verify accuracy and follow along easily.

Technical & Troubleshooting

DictaAI supports a wide range of audio and video file formats for transcription.

Audio file types: .3ga, .aac, .ac3, .aif, .aiff, .alac, .amr, .ape, .au, .dss, .flac, .m4a, .m4b, .m4p, .m4r, .mp3, .mpga, .ogg, .oga, .mogg, .opus, .qcp, .tta, .voc, .wav, .wma, .wv

Video file types: .webm, .mts, .m2ts, .ts, .mov, .mp2, .mp4, .m4p (with DRM), .m4v, .mxf

This variety ensures flexibility in handling different types of media, allowing you to submit files in their native formats without the need for conversion, which could potentially degrade quality.

Each file uploaded to DictaAI should be under 1 GB and the audio should not be longer than five hours in length. Larger files can be split into multiple files for smooth processing.

Transcription services may fail if the audio quality is poor, file size exceeds 1GB limits, or an unsupported file format is uploaded. DictaAI cannot transcribe audios in unsupported languages. Please click here to learn about the languages supported by DictaAI.

Ensure audio is clear, free from background noise, and uses supported formats. The DictaAI Notetaker delivers clear recordings of your meetings. Please check here to read our suggestions to record good quality audio.

Incomplete transcripts may occur if files are corrupted, too long, or if speech overlaps heavily. Splitting files into shorter parts often solves this.

Yes, DictaAI provides API support for businesses needing automation. Through the API, transcription services, DictaAI Notetaker scheduling, and DictaLens analysis can be integrated into workflows. Please contact us if you are interested in API integration.

Users can contact DictaAI's support team via email or by visiting the contact us page. Support assists with transcription failures, account access, DictaAI Notetaker scheduling, and DictaLens queries.

Passwords can be reset from the DictaAI dashboard, simply click on "Change Password" under "Manage Your Profile" on the left navigation bar.

If you have forgotten your password, click on "Forget Password" from the login page. This applies to all users accessing transcription services, DictaLens, and DictaAI Notetaker. Simple account recovery ensures continued access to our services without interruptions.

Billing & Subscription

DictaAI offers AI-based transcription services at $0.15 per minute under the pay-as-you-go plan. For subscription options, please refer to our pricing page. Subscriptions cover transcription analysis, DictaAI Notetaker for online (VoIP) meetings, and additional services, all designed to deliver transcription services at affordable rates.

Yes. DictaAI provides AI-based transcription services through a pay-as-you-go model at $0.15 per minute of audio or video. Other features, such as DictaAI Notetaker or advanced transcription analysis requiring customization, are available through subscription plans.

Yes, DictaAI allows users to switch between monthly and annual subscription plans. If you choose an annual plan but are unsatisfied, refunds are available under our subscription policy.

If you're not satisfied with the quality of our service, you can reach out to us at support@dictaai.com. We review all refund requests carefully and will issue a refund if we identify shortcomings in the service provided. Please note that all refund decisions are at the sole discretion of DictaAI.

If you need additional hours on a subscription plan, simply contact DictaAI support through email (support@dictaai.com), or our contact us page. Pay-as-you-go users can continue uploading files without restrictions. This system keeps AI-based transcription services scalable and ensures transcription services at affordable rates for every client.

Yes. DictaAI provides detailed invoices for every subscription and transaction. Receipts are automatically emailed, and businesses requiring consolidated billing can request them via emailing us at support@dictaai.com or via our contact us page. This ensures AI-based transcription services remain transparent, professional, and aligned with transcription services at affordable rates for enterprises and individual users alike.

Yes, DictaAI supports enterprise billing. Organizations using transcription services, DictaLens analysis, or DictaAI Notetaker for meetings can arrange centralized billing through our support team.

Yes, DictaAI offers bulk discounts, though they are not publicly advertised. Organizations requiring large volumes of transcription services or DictaAI Notetaker sessions can request custom pricing directly. If you need to place a bulk order email us at support@dictaai.com or via our contact us page.

Annual billing gives a ~14.29% discount compared to paying month-to-month. For example, the Pro plan at $14.99/month when billed annually includes this discount, while the same plan without annual billing would cost more. This applies across all subscription tiers.

No. Human Review is not included in subscription tiers. It is offered as an add-on service charged per minute, with pricing based on turnaround time, number of speakers, and audio quality (e.g., $0.70/minute for clear audio, up to 2 speakers, priority turnaround).

Yes, there is a minimum transaction amount. If the cost of your transcription (based on minutes used) comes to less than US$ 1.00, you will still be charged $1.00.

The base cost per minute is $0.15/minute for AI transcription.

General

DictaAI offers AI-based transcription services that convert your audio and video files into accurate text. DictaAI offers features like DictaLens for AI analytics based on your transcripts. You can also import multi-source transcripts to use the AI analytics feature. DictaAI Notetaker is another available feature, a meeting recording bot that automatically records your meetings for transcriptions and analytics.

DictaAI supports transcription in thirteen languages, including English and its variants, Spanish, French, German, Portuguese, Dutch, Hindi, Japanese, and Vietnamese.

DictaAI offers human review of transcripts only in English, its variants and in Hindi.

DictaLens provides insights across multilingual transcripts, including imported documents.

DictaAI achieves over 90% accuracy with its AI-based transcription services, depending on audio quality. DictaAI Notetaker captures clear recordings resulting in accurate transcripts. DictaLens ensures detailed and accurate analytical outputs.

DictaAI offers a recurring free trial: every user gets 60 minutes of free audio transcription each month. After that, you can opt for our pay-as-you-go service or switch to one of our subscription models (Check out our pricing plans here).

There's no restriction on the number of files uploaded, but each audio or video file must be under the size of 1 GB and be of less than five hours duration. DictaAI also allows multi-source imports, so users can analyze transcripts which are not transcribed by DictaAI. This makes availing transcription and analytical services flexible, affordable, and scalable.

Yes—DictaAI keeps billing flexible. You can cancel transcription services anytime and upgrade or downgrade between pay-as-you-go and subscription plans. Refunds are provided according to our terms and conditions.

DictaAI is optimized for clear recordings. Poor audio may reduce accuracy. To learn how to create clear recordings of your meetings, interviews, focus groups, etc., please read our blog on the topic. DictaAI offers a Human review service that allows you to perfect your AI transcription. Check our Human review section.

Privacy & Security

DictaAI protects your data with SSL encryption, secure storage, and confidentiality agreements. DictaLens, DictaAI Notetaker recordings, and multi-source document imports follow the same standards. Clients can delete transcripts anytime, with automatic data deletion policy adding another safeguard.

Yes, DictaAI encrypts files during upload, storage, and transfer. This covers transcription services, DictaAI Notetaker recordings, and multi-source document imports to be analyzed with DictaLens.

DictaAI follows strong protections for its transcription services but does not advertise GDPR or HIPAA compliance. However, DictaAI Notetaker data, DictaLens analysis, and multi-source imports are handled under the same secure protocols, making AI-based transcription services a secure, trustworthy transcription solution.

DictaAI never sells or shares personal data regarding customers or their audio files and transcripts with any third parties. Similarly, data obtained from DictaAI Notetaker recordings, or multi-source documents imports are never shared. DictaLens operates under strict confidentiality. Personal and user data collected by DictaAI will not be shared with third parties except where required by law. Such disclosures may include sharing information with courts, law enforcement agencies, or other governmental authorities when necessary to comply with legal obligations, enforce our rights, respond to lawful requests, or protect against legal liability.

Only authorized staff who have signed confidentiality agreements can access files from transcription services, DictaAI Notetaker, or DictaLens analysis. Documents imported for analytics follow the same protections. DictaAI does not use customer data for training AI models.

Yes, transcripts can be deleted anytime by the customer. Audio files are automatically deleted from our system 100 hours after the service is performed. Transcripts are deleted after six months automatically. DictaAI Notetaker and multi-source imports follow the same process.

DictaAI never uses any customer data for training AI models or any other form of training.

DictaAI's headquarters are in Montana, USA, though server details aren't disclosed. All transcription services, DictaAI Notetaker sessions, and DictaLens analyses are securely encrypted. Customers needing compliance can request specifics directly from us.

A standard DPA is not listed publicly, but enterprise customers may request one.

Yes. DictaAI's transcription services include automated PII redaction to anonymize transcripts. DictaAI Notetaker recordings and multi-source imports can be anonymized as well, with DictaLens providing validation.

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